Work samples and case studies

The work

These are the pages I would want a hiring manager or contractor buyer to read if they needed a clear view of how I think. The thread is consistent: learning works best when the operating system behind it is designed on purpose.

Case study cluster

Scaling and operations

L&D Systems Design | 2021-2025 Best read for: customer education, content operations, and scale pressure

Scaling Content 12x Without Breaking Quality

The work was building the system that could make more content without losing control.

Systems DesignContent OperationsAI Governance
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Learning Operations | 2021-2025 Best read for: learning operations, intake design, and cross-functional workflow

Building L&D Operations That Scale Without Breaking

The approval cycle was slow because the work was invisible. Once ownership, decisions, and blockers were visible, the team could move.

Learning OperationsWorkflow DesignGovernance
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Budget and Business Case | 2021-2025 Best read for: budget ownership, business cases, and resource tradeoffs

Managing a $500K+ L&D Budget When You Are Never Fully Staffed

A budget request is stronger when it shows the tradeoff of saying no and the benefit of saying yes.

Budget ManagementBusiness CaseResource Strategy
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Case study cluster

Team and leadership

Team Architecture | 2021-2025 Best read for: senior L&D leadership and global team building

Building a 26-Person Global L&D Team

The first team design decision was what the function had to be able to do without me in the middle of every decision.

Team ArchitectureOrg DesignCross-Cultural Leadership
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Talent Strategy | 2021-2025 Best read for: hiring managers, team builders, and learning operations leaders

Hiring for Learning Operations

I learned to hire for the work the system needed beyond the title the market already understood.

HiringTalent StrategyTeam Development
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Leadership Development | 2021-2025 Best read for: manager development, leadership systems, and internal L&D maturity

Building the Leadership Infrastructure a Scaling Org Needs

L&D builds leadership programs for everyone else. I had to build the manager system my own team needed while we were scaling.

Leadership DevelopmentManager EnablementCareer Architecture
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Change Management | 2021-2025 Best read for: change leadership, adoption, and transformation work

Managing the People Side of L&D Transformation

Launch was never the finish line. The real test was whether people used the new way when the work became inconvenient.

Change ManagementAdoptionLMS Migration
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Case study cluster

Customer education quality

Customer Education Quality | 2023-2024 Best read for: customer education quality, Storyline production, and global QA

Building Quality Standards for a Global Storyline Development Team

The framework worked because feedback became public, standards became shared, and every handoff had a quality question attached to it.

Customer LearningStoryline 360Quality Operations
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Case study cluster

Technology and measurement

AI Enablement | 2024-2025 Best read for: AI adoption, change management, and workflow governance

Integrating AI When Your Team Is Afraid

The team needed more than a polished AI speech. They needed to see where the tool helped, where it failed, and how the standard would protect their work.

AI EnablementGovernanceChange Management
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Learning Technology | 2021-2025 Best read for: platform strategy, LMS migration, and vendor evaluation

Three LMS Migrations and the Selection Discipline They Taught Me

The strongest migration lesson was that the demo starts the conversation. The decision is whether the platform can survive the real operating model.

LMS MigrationPlatform StrategyVendor Management
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Learning Measurement | 2021-2025 Best read for: measurement, learning analytics, and executive reporting

Building a Measurement Practice Leaders Could Use

Completion tells you someone touched the learning. The next question is whether the work changed.

MeasurementEvaluationDecision Cadence
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Case study cluster

Program design

Performance Consulting | 2021-2025 Best read for: performance consulting, intake design, and portfolio governance

Needs Assessment as Performance Governance

A training request starts the conversation. Diagnosis decides whether training is the answer.

Needs AssessmentPerformance ConsultingIntake
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Program Design | 2021-2025 Best read for: program design, global delivery, and product training

Building Blended Learning Before the Business Needed It

The academies worked. The strategic move was seeing that the delivery model was becoming too tied to one place, one trainer market, and one travel budget.

Blended LearningProduct TrainingGlobal Delivery
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Program Design | 2021-2025 Best read for: program design, curriculum architecture, and building from scratch

Designing Learning Programs When Nothing Is Ready

The best program design lessons came from constraints: limited trainers, incomplete materials, and work that still had to be taught.

Program DesignInstructional StrategySME Partnerships
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